| 1. A person who is feeling unwell is feeling - |
| off-colour |
a bit blue |
in the dumps |
a cold shoulder |
right |
wrong |
| 2. If you take someone's place you ........ for them. |
| work over |
stand in |
jump up |
fill up |
right |
wrong |
| 3. Suggestions that you should follow are called - |
| instructions |
hints |
insinuations |
guidelines |
right |
wrong |
| 4. If you have to start before everyone else you should be '.... and early'! |
| quick |
sharp |
bright |
alert |
right |
wrong |
| 5. Keeping thieves out of the building is the job of - |
| reception |
health and safety |
management |
security |
right |
wrong |
| 6. The public area of an office building is the - |
| lobby |
lounge |
waiting room |
pub area |
right |
wrong |
| 7. The staff's phone numbers are in the - |
| private exchange |
internal directory |
pink pages |
black book |
right |
wrong |
| 8. If you take a chance that something will be okay, you do it - |
| by accident |
with gambling |
on spec |
thinking wishfully |
right |
wrong |
| 9. Spoken phone messages left on a computer are called - |
| e-voice |
speaking letters |
speak express |
voice mail |
right |
wrong |
| 10. What does ID stand for? - |
| Internal directory |
Inside a day |
Indeed |
Identification |
right |
wrong |
| 11. Letters that staff send and receive go through the - |
| mail room |
post box |
letter office |
stamp duty |
right |
wrong |
| 12. To go out for a short time is to - |
| peek out |
poke out |
pop out |
peck out |
right |
wrong |
| 13. Something that is not being looked after is - |
| unguarded |
unattended |
unintended |
unavailabler |
right |
wrong |
| 14. If you take someone's place for a while, you ..... for them. |
| cover |
change |
replace |
impersonate |
right |
wrong |
| 15. A quick friendly conversation is a - |
| gossip |
rumour |
dialogue |
chat |
right |
wrong |
