Hello, Wilson Plumbing, can I help you?

Oh, yes, I hope so. I've got a problem in my kitchen.

Oh dear, what kind of problem?

It's the washing machine. I'm washing some clothes, and there's water that comes out from the back somewhere. I've tried to look behind, and there are some plastic pipes. I think one of them is loose. I'm sure I saw water coming out of the red one. It was running down the back of the washing machine and on to the floor.

I see. Are you still using the washing machine?

Yes.

I think maybe you should turn off the machine, just to be safe. If the pipe comes completely loose, there will a lot more water. Do you know what kind of washing machine it is?

It's a Semolo.

Semolo? I dont know that one. I will have to look that up. How do you spell it?

S-e-m-o-l-o

Wait one moment please. ... Oh, here it is. Oh, I see we don't fix those. You need to call Johnson's Electrical Appliances. Where are you calling from?

My Address? Oh, um ... 22 West Road, in East Greenshore.

Oh good. That's the part of the town near the university isn't it? Mr Johnson's shop is not very far from you. It's on River Road. It's very close to the Odean cinema. Do you know it? If you don't it's not important. I can call Mr Johnson and he can let you know when he can come around to look at the problem. Would that be okay?

Yes, thank you.

All right, what's your phone number?

It's 176200. And my name is Mrs Harris.

That's great. I'll make sure that he calls you back before lunch time.