Mr Smith is calling the fire brigade because he can see a fire. He is excited and is not always clear. Look at what the operator says and pich the best reply for Mr Smith. Every time you make a mistake the fire will get worse!
999 can I help you?
Oh I see, well it is 21 St Johns Street, Oxford.
Is that the fire brigade?
But the fire is in the next street.
Is that the fire brigade?
But the fire is in the next street.
