Mr Smith is calling the fire brigade because he can see a fire. He is excited and is not always clear. Look at what the operator says and pich the best reply for Mr Smith. Every time you make a mistake the fire will get worse!
Oh I see, well it is 21 St Johns Street, Oxford.
Is that the fire brigade?
But the fire is in the next street.
I must speak to the fire brigade. There is a fire.
Oh thank you.
Do you want me to go and find where the fire is?
I don't know. I can see it from my window
It's not important. I want to report a fire.
Oh I see. Well it is 21 St Johns Street, Oxford.
I want to report a fire.
Is that the fire brigade?
I don't know. I can see it from my window
But the fire is in the next street.
I must speak to the fire brigade. There is a fire.
Oh thank you.
I don't know I can see it from my window
But the fire is not here it is next street.
Oh I see. Well it is 21 St Johns Street, Oxford.
I want to report a fire.
Do you want me to go and find where the fire is?
Oh I see, well it is 21 St Johns Street, Oxford.
Oh thank you.
Do you want me to go and find where the fire is?
But the fire is in the next street.
