Look at what Anna says and then look at Jane's reply. Is Jane really sorry? Tap 'YES' or 'NO'
Anna: I think you are using my pen.
Jane: Sorry, but I am sure this is my pen.
Is Jane apologising?
Complaints and Apologies |
Anna: I think you are using my pen.
Jane: Sorry, but I am sure this is my pen.
Is Jane apologising?