Paul: Hello, is that Mason's builders?
The builder: Yes, can we help you?
Paul: We have a problem with our roof. Can you come and have a look?
The builder: What sort of problem?
Paul: We have water coming through. It was raining yesterday and this morning we noticed a wet patch on our ceiling.
The builder: Is the wet patch just in one place?
Paul: Yes, it seems to be just in the living room, above the window.
The builder: Did you look in the attic?
Paul: No sorry, we didn't.
The builder: Is there easy access to the attic? We'd better look since there may be some flooding there as well.
Paul: Yes, we have a hatch with a ladder.
The builder: OK, we can come early this afternoon. Is anyone going to be at home?
Paul: Yes my wife will be there.
The builder: Right, we have an urgent job this morning but we should finish around lunch time. We will then come straight over to your house.
Paul: That's great. Thank you very much.